Customer Service

STOVE Customer Service

flake

client

cash

Frequently Asked Questions

“현재 로스트아크 게임 프로세스 실행 중으로 작업을 완료할 수 없습니다” 팝업이 노출됩니다.

스토브 PC 클라이언트에서 게임 설치 오류가 발생합니다. (80003)

Error code (80002) has occurred, when I install STOVE Client.

An error occurs when running the STOVE launcher.

How to refund STOVE Cash

I can't remember my account ID.

How can non-membership member send their inquiry?

STOVE Membership Withdrawal Guide

How to link my account?

How do I register/deregister STOVE Authenticator (OTP)?

Announcement

All

Revision

Error

Others

Maintenance

Update

PG Information

Update

STOVE APP Update Notice (V3.1.1)2024.10.25

Update

7/24(수) 스토브 업데이트 안내2024.07.24

Update

PC 클라이언트 기존 버전 업데이트 안내(v.1069)2024.07.24

Others

Now introducing the newly renovated STOVE Customer Service.2024.05.14

Others

[Notice] STOVE STOVE Security Setting CampaignSetting Campaign2023.06.05

Others

Change your password periodically2023.06.05

Update

2023. 05. 31 STOVE Update2023.06.02

Revision

Announcement of Transfer of Personal Data Following Merger2022.11.28

Others

Phenomenon that receiving unrequested E-mail on 4/2(SAT) 2022.04.04

Others

3/11(FRI) Guidance for receiving E-mail asking to reset password2022.03.12

Help by Inquiry Type

All

Install/Run

Report Bugs

Etc

Install/Run

How do I check my client version?

Install/Run

I can't find Lost Ark game in the client beta.

Install/Run

How do I run the old client at the condition of the client beta installed?

Install/Run

How can I run Lost Ark through the client beta?

Install/Run

NEW 클라이언트에서 오류 코드가 노출됩니다. (9003, 9017, 9018)NEW

Install/Run

NEW 클라이언트에서 오류 코드가 노출됩니다. (9002, 9005, 9007, 9013, 9006, 9010, 9015)NEW

Install/Run

NEW 클라이언트에서 오류 코드가 노출됩니다. (9011, 9012, 9014)NEW