STOVE Customer Service

Frequently Asked Questions

Game Crash

I accidentally deleted my account. Can I restore it?

How can I use a coupon?

How can I link my guest account to my other account?

How do I change my Nickname?

How do I submit an inquiry?

I never received the item I purchased.

An extra dollar was charged when I made an in-app purchase.

My OUTERPLANE account was suspended.

How can I change the account linked to?

Help by Inquiry Type

All

Payments

Google Store

Apple App Store

Google Store

I never received the item I purchased.

Google Store

I want a refund for an item I bought. (Play Store)

Google Store

I didn't receive the item after purchasing (AOS)

Apple App Store

I didn't receive the item after purchasing. (IOS)

Payments

How can I get a refund?

Payments

An extra dollar was charged when I made an in-app purchase.

Payments

An error occurred while I was making a purchase.

Payments

How can I check my Payment History?

Payments

Item Price displayed as N/A in the Shop.